FAQ's

 

We have compiled a list of answers to the most frequently asked questions about Harbour Splash, Dublin’s first inflatable aqua park, which we hope you find useful. If your questions are not answered, please feel free to email info@harboursplash.ie or call us on 01-5240602.

What are the age limits?
During normal operating times, the youngest age allowed on the park is 8. Children aged 8-10 years have to be accompanied on the park by a parent/guardian. One adult can take a maximum of 3 children (this rule does not apply to school tours, please contact us by email info@harboursplash.ie or over the phone if you would like to book a school group). Children aged 10-15 need to have an adult on site for the duration of their session. We will offer special slow fun sessions for children aged 6/7 and their parents.
Do I need to be able to swim?
Yes, you have to be able to swim 50 meters in a buoyancy aid in order to use the park. When completing your booking you confirm that you and all other members of your booking can swim the required distance.
Do I need to pre-book?
We would always recommend to pre-book your session to avoid disappointment, but it is also possible to book on site when you arrive. We can’t guarantee you a slot if you have not pre-booked.

Please bear in mind that bookings for under 18s can be made online, but that a waiver has to be signed for them by a parent/guardian. If under 18s arrive on site and the waiver is not signed for them, they will lose their session and will not receive a refund.

When do I need to arrive for my session?
We recommend that you arrive 45-60 minutes before the start of your session to allow plenty of time to check-in, get changed and be ready for your safety briefing. If you arrive late, we cannot guarantee you that you will be able to go on your session. You would not receive a refund if you miss your session, so best to be on the safe side and leave with lots of time to spare.
What do I need to bring?
You will need swimwear and a towel. The session price includes free wetsuit rental, buoyancy aid and helmet.
Are there changing rooms?
Yes, we have basic changing facilities on site. These have limited capacity, so please be prepared to change in the outdoor space we have designated for this (bring a changing towel, wear your swimwear under your clothes when you arrive).
Are there showers and toilets?
We don’t have access to showers or toilets, we recommend to treat a trip out to us like a trip to the beach. There are public toilets in the harbour nearby.
Where can I store my possessions?
We have a limited number of lockers where participants can safely store their belongings. These require a padlock that you can bring yourself or buy for €6 at reception.
Do I have to wear a wetsuit?
Yes, you will have to wear a wetsuit, either one of our free rental suits or you can bring your own. The session price includes free wetsuit rental and all safety equipment (buoyancy aids, helmets) is also free of charge. There is no discount available if you bring your own wetsuit.
Can I bring my own food/drink?
Yes, you are welcome to bring your own food/drink, but please bear in mind, that we don’t have the space for you to eat before or after your session on site. You can of course use the public space around the harbour. Food and drink are not allowed to be consumed in the changing areas.
Can I cancel my session?
We operate a strict cancellation policy, so please be aware of that before you make your booking.

All cancellations made by the customer must be made in writing and submitted via email or post. In the event of a cancellation or a request to reschedule more than 7 days (14 days for group sessions with 15 or more participants) before a session commences, we will refund the amount paid to date or reschedule the session (pending availability).

In the event of cancellations/rescheduling less than 7 days before a session commences, the amount paid to date is forfeited. Non-attendance will result in the entire amount paid to date to be forfeited.

For group bookings the final number of participants can be changed up to 14 days before the session starts (minimum numbers apply and prices may change if the number of participants changes) – this is the number of people that the customer will be charged for.

What happens if the weather is bad?
The park will operate in most weather conditions, unless there are very heavy winds/thunderstorms. If it is not possible for us to operate or we have to shorten a session, we will cancel your booking and you can decide whether you would like to receive a full refund or book onto another session.
Do I need footwear?
No shoes are worn on the park.
Do I need to be fit to participate?
Our park has a great mix of features that are appealing to a wide range of fitness and skill levels,
Can I participate if I am pregnant?
No pregnant people are allowed on the park.
Is there a car park nearby?
Yes, there is a public car park right next to us (pay parking).

We recommend to use public transport to get to us or to car pool as the car park gets very busy and we don’t want you to miss your session because you can’t find parking.

Can I book a group online?
Yes, you can book adult groups online the same as if you were booking individual session when you go to the Adult Group Ticket. If you would like to book groups of more than 15 children please email us or give us a call. When booking in children, please always bear in mind that under 10s have to be accompanied on the park (one adult can take max. 3 children) and children aged 10-15 have to have an adult on site for the duration of the session.
Can I wear glasses on the park?
We strongly advise not to wear glasses on the park. You might lose them or they might get damaged. Contact lenses or prescription glasses would be best.
Are there any group discounts?
There are discounts for groups of 15 or more participants. The price for adults reduces from €22 per person to €20 per person. The price for children reduces from €18 per person to €16 per person.
How do I complete the waiver form?
You can click here or go to the link in the top menu. Over 18s have to sign a waiver for themselves, under 18s need a parent/guardian to sign a waiver for them. All participants need waivers before going out on the park and if you miss your session because of delays filling it in on site you need to be aware that you won’t be able to get a refund. So best be prepared, sign the waiver online and arrive with plenty of time to get checked in and changed.

Big Splash Water Parks Ltd

Trading as Harbour Splash

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Tel: 01-5240602

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Big Splash Water Parks Ltd. is registered in Ireland. No: 623095.
Registered Office: Coliemore House, Coliemore Road, Dalkey, Co Dublin