We have compiled a list of answers to the most frequently asked questions about Harbour Splash, Dublin’s first inflatable aqua park, which we hope you find useful. If your questions are not answered, please feel free to email firstname.lastname@example.org or call us on 01-5240602.
What are the age limits?
During normal operating times, the youngest age allowed on the park is 6. Children aged 6-10 years have to be accompanied on the park by a parent/guardian. One adult can take a maximum of 3 children (this rule does not apply to school tours, please contact us by email email@example.com or over the phone if you would like to book a school group). Children aged 10-15 need to have an adult on site for the duration of their session.
Do I need to be able to swim?
Do I need to pre-book?
Please bear in mind that bookings for under 18s can be made online, but that a waiver has to be signed for them by a parent/guardian. If under 18s arrive on site and the waiver is not signed for them, they will lose their session and will not receive a refund.
When do I need to arrive for my session?
What do I need to bring?
Are there changing rooms?
Are there showers and toilets?
Where can I store my possessions?
Do I have to wear a wetsuit?
Can I bring my own food/drink?
Can I cancel my session?
All cancellations made by the customer must be made in writing and submitted via email or post. In the event of a cancellation or a request to reschedule more than 48 hours (7 days for group sessions with 10-24 participants; 14 days for group sessions with 25 or more participants or private hire events) before a session commences, we will refund the amount paid to date or reschedule the session (pending availability). In the event of cancellations/rescheduling less than 48 hours (7 days for group sessions with 10-24 participants; 14 days for group sessions with 25 or more participants or private hire events) before a session commences, the amount paid to date is forfeited. Non-attendance will result in the entire amount paid to date to be forfeited. For group bookings the final number of participants can be changed up to 7 days (for groups of 10-24 participants) or up to 14 days (for group sessions with 25 or more participants or private hire events) before the session starts (minimum numbers apply and prices may change if the number of participants changes) – this is the number of people that the customer will be charged for. The company reserves the right to cancel or reschedule a session at any time without any prior notice where we believe it is necessary due to unsuitable conditions. Rescheduling a session, for example due to weather, is not a cancellation. If a session has to be cancelled by the company, customers have the option to book into another session or to get a full refund.
What happens if the weather is bad?
Do I need footwear?
Do I need to be fit to participate?
Can I participate if I am pregnant?
Is there a car park nearby?
We recommend to use public transport to get to us or to car pool as the car park gets very busy and we don’t want you to miss your session because you can’t find parking.